Job Description

Salary: $68,000 - 108,000 per year Requirements:

• At least 8 years of relevant experience in Information Technology areas such as software design, IT architecture, product management, and quality assurance.
• Minimum 1 year of experience as a Program Level Agile Coach supporting large programs or Agile Release Trains with multiple teams.
• At least 2 years of experience as a Team Level Agile Coach, including developing Agile/Product Development Teams.
• A minimum of 3 years experience in roles such as Scrum Coach, Product Owner, or Leadership within Agile/Product Development Teams.
• Experience in coaching, implementing, and facilitating the transformation of Agile/Product Development Teams to DevOps teams, including CI/CD and automation practices.
• Preferred experience with ServiceNow ITSM, platform analytics, and Agile development frameworks.
• Hands-on experience facilitating Big Room Planning and PI Planning events for Agile Release Trains.
• Knowledge of SAFe methodologies and proficiency in developing strategic roadmaps for agile programs.
• Strong skills in coaching teams on iterative improvement practices and retrospective techniques.
• Excellent facilitation skills to coach Scrum of Scrums, Product Owner Sync, and Inspect and Adapt Workshops.
• Experience with cloud-based ERP systems and supporting digital transformation initiatives.
• Outstanding communication and stakeholder management skills across all levels of the organization.
• Bachelors Degree in Information Science/Technology, Business, Computer Science or a related field.
• Certifications including Certified Scrum Master (CSM), Advanced Certified Scrum Master (ACSM), SAFe Scrum Master, and Agile Certified Scrum Coach (PMI-ACP).

• Provide agile coaching and transformation services to establish and enhance new Agile teams, along with ongoing coaching to stakeholders.
• Design and facilitate Program Increment (PI) Planning events, including sprint and team alignment planning sessions.
• Collaborate with program leadership in developing strategic roadmaps, prioritizing initiatives, and aligning team goals with business outcomes.
• Conduct frequent evaluations of Agile program effectiveness and suggest modifications for improving team performance and delivery capabilities.
• Actively engage and communicate with internal and external stakeholders to fill Agile knowledge gaps and enhance program effectiveness.
• Deliver comprehensive training and modifications as needed to enhance agile capabilities across the RAPID program and create operating procedures to enable knowledge transfer.
• Coach teams on practicing DevOps, continuous integration/deployment (CI/CD), and automation methods.
• Provide regular assessments of team maturity and program health, including recommendations for continuous improvement and assistance in implementing those recommendations.

• CI/CD
• Cloud
• DevOps
• ERP
• ITSM
• Product Owner
• ServiceNow
• Support

More:

We are on the lookout for a proficient Agile Coach to join our RAPID (Rapid Agile Product Innovation & Development) program within the Division of Management & Financial Services. Our vibrant team is focused on improving team effectiveness, facilitating program-level planning events, and fostering strategic alignment for the delivery of cloud-based ERP systems. This role will encompass collaboration with multiple product development teams to drive continuous improvement and enhance agile maturity. We offer a dynamic work environment that supports personal growth and professional development.

last updated 18 week of 2026

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