Job Description

What you’ll need to succeed as an Analyst, Claims at XPO

Minimum qualifications:

• Bachelor’s degree or equivalent related work or military experience
• 1 year of experience as a cargo claims examiner, analyst or in a similar capacity working with liability and risk

Preferred qualifications:

• 2 years of related experience
• Knowledge of Common Law Liability, Code of Federal Regulations, Rules and Tariffs, Transportation Contracts and Agreements and the National Motor Freight Classification system
• Knowledge of risk reduction and claims process
• Exceptional customer service skills
• Able to communicate with executive management regarding the decision-making process of claims declined and/or paid
• Excellent written, verbal and telephone communication skills
• Demonstrated ability to work under strict deadlines utilizing good planning and organizational skills

About the Analyst, Claims job

Pay, benefits and more:

• Competitive compensation package 
• Full health insurance benefits available on day one 
• Life and disability insurance 
• Earn up to 15 of PTO over your first year  
• 9 paid company holidays 
• 401(k) option with company match 
• Education assistance 
• Opportunity to participate in a company incentive plan 

What you’ll do on a typical day:

• Understand and qualify the type of claims filed; investigate and analyze cargo claims for loss, damage and delays to determine company liability and costs for damage or loss while protecting company and customer interests
• Understand and interpret legal limits of liability as stipulated in the contracts and applicable governing publications such as the National Motor Freight Classification; negotiate cargo liability
• Collaborate with Sales, Pricing, Operations and customers regarding disposition of claims
• Compose professional claims correspondence
• Manage claims inventory to meet individual, team and company goals; process claims according to company policies and procedures
• Handle customer inquiries and complaints
• Provide claim prevention techniques and tips to the field

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

Review XPO's candidate privacy statement here .

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