Job Description

: Overview: Helping Members Live Their Financial Dreams FORUM Credit Union is a member focused, results driven financial institution who strives to provide the best customer service and financial advice to all of our members. Our mission is to help our members live their financial dreams . We offer a full suite of financial products and serve more than 155,000 members in the greater Indianapolis area. The primary focus of the Event Coordinator is to provide excellent service and assistance to all prospective and booked clients of FORUM Events Center, as well as vendors, caterers, and fellow facility management contacts. The position is responsible for supporting the Event Center through booking events, venue tours, scheduling, communication with clients and responding to event inquiries. The Event Coordinator works directly with onsite clients to ensure all event details and needs are delivered professionally and promptly and that each client receives exceptional overall service. Responsibilities: Daily responsibilities consist of:

• Contribute to revenue goals by promoting the space to new and recurring clients and by delivering exceptional onsite service to each event.
• Conduct facility tours and follow up on all inquiries, and attend bridal/trade show/networking events to promote the event space.
• Provide excellent event coordination services for all wedding, corporate, and social events, including day of coordination communication with appropriate vendors.
• Distribute ongoing client thank you letters and post event surveys.
• Design and produce room setup diagrams for events.
• Maintain a working knowledge of the Audio/Visual System.
• Help collect up-to-date catering documents to ensure that caterers meet regulations.
• Maintain thorough understanding of all pricing, practices, guidelines and offerings of the Event Center.
• Prepare and verify client/event billing.
• Assist Event Manager and Marketing department with development of materials to promote the Events Center, including management of social media pages.

You may enjoy this job if:

• You accept responsibility with a high level of ownership and commitment to achieve results
• You focus on the thoroughness and accuracy of work,
• You understand and anticipate the internal and external customer business needs and acts accordingly; provides high priority to customer/member satisfaction and service
• You have the ability to build relationships with internal and external partners, business owners, members and colleagues; shows interest in other people's feelings, attitudes and reasoning by connecting in a direct, open, trusting and respectful manner
• You deliver the highest level of confidentiality, discretion and integrity and are dependable and demonstrate a positive attitude
• You perform well when faced with pressure

Qualifications: What we are looking for:

• A two-year college degree or equivalent education and experience
• One year to three years of srelated experience in hospitality and event planning
• Previous Customer Service Experience
• Proficient Computer Skills
• Enthusiastic and Positive Attitude

Employee Perks:

• Competitive Pay
• Student Loan Reimbursement
• Tuition Assistance
• Wellness Programs
• Community Involvement and Paid Volunteer Time
• Professional Development/Award Winning Training Program
• 401K with Match
• Comprehensive Benefits Package
• Generous Paid Time Off

Please note: A criminal background screen will be conducted upon hire. FORUM Credit Union values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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