Job Description

Join Our Team as a Medical Billing Specialist at Brightways!

Are you looking to make a meaningful impact in a customer-focused role? Brightways, a leading mental health group, is seeking a dedicated professional to join our growing team. If you have a passion for helping others and strong customer service skills, we want to hear from you!

Why Brightways?

• Competitive Starting Pay : $23 per hour with opportunities for growth.
• Mission-Driven Work : Be part of an organization dedicated to breaking down barriers and providing essential mental health services to our communities.
• Professional Development : Grow your skills and advance your career in a supportive environment.

Key Responsibilities :

• Follow standard operating procedures for billing support, account follow-up, and reimbursement collections.
• Ensure accuracy and attention to detail.
• Act as liaison between clients and clinicians as it pertains to insurance, billing questions, and account balances.
• Resolve problem accounts and payer denials; follow-up on any claims that require a payer response.
• Responsible for collection of payments for the company, counseling offices, and off-site employed and/or contracted providers.
• Provide excellent customer service through phone and email communication with clients and payers.
• Demonstrate professional behavior, appropriate work ethic, cooperation, and teamwork.
• May perform additional duties of similar complexity within the organization, as required or assigned.

What We’re Looking For :

• Customer service experience required; medical collections and/or medical billing experience is a plus.
• High level of attention to detail and accuracy.
• A team player with a passion for helping others.

Our Mission : “In everything we do, we believe in breaking down barriers and getting help to the community now.” 

If you’re ready to make a difference and grow with us, apply today!

Minimum Qualifications:

• Education: High school diploma or equivalent.
• Experience : Three (3) years of experience in customer service, preferably in a multi-provider practice/hospital/medical office. 
• Location:  REMOTE! Priority will be given to applicants from Central Oregon. 

Requirements:

• Adhere to HIPAA privacy standards and regulations.
• Serve as a professional representative for the company and employees.
• Support the vision, mission, and values of the organization in all respects.
• Comply with all applicable laws, regulations, policies, and procedures.

Competencies (Knowledge, Skills, Abilities):

• Ability to manage client accounts, balances, and payment collections with accuracy and professionalism.
• Collaboration and team functioning - able to work independently and collaboratively as part of a multidisciplinary team.
• Able to work effectively in an organizational setting and understand how to utilize the chain of command to resolve problems.
• Efficiency and time management skills.
• Maintain confidentiality requirements regarding patients and employees.
• Excellent interpersonal, communication, and writing skills.
• Ability to deal professionally, courteously, and efficiently with the public, and to remain calm under stress.
• Ability to operate office equipment and various software and computer programs (Google, SharePoint, Microsoft, EMR/EHR).

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

Background Check Requirement:

• A background check will be performed on all hires, post-offer. Employment is contingent upon passing this check.

What We Offer
Compensation and Benefits:

• Compensation starts at $23.00 per hour plus 5% pay incentive for Bi-lingual-Spanish.
• (4) weeks  of Paid Time Off (PTO) per year, pro-rated amount based on hire date. 
• Health Insurance -  Employer contributions towards medical and dental insurance with acupuncture, chiropractic, and orthodontia coverage through Professional Benefits Services (available the 1st of the month following start date), HDHP w/ HSA.
• FSA -Medical and Dependent Care Flexible Spending Account (FSA).
• Supplemental Insurance -Life Insurance, Short Term Disability, Accident and Hospital Insurance offered through Aflac.
• Employee Appreciation-Team socials, work anniversary gifts and more! 

Get to know us better:

Brightways is an award-winning private practice group striving to break down barriers between behavioral health and primary care. At the same time, we are perfecting group practice by striking the right balance between autonomy, security, and collaboration. Our goal is for you to say this is the best job you have ever had! We are looking for someone who can act as a brand ambassador, consistently representing the company and its leadership positively and professionally.

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