Job Description

Come work at the best place to give and receive care!

Job Description:

About the Job: M - F 8 am - 5pm

Working under the direct supervision of the Practice Manager and within the established policies and procedures of the Elliot Hospital the Office Coordinator will oversee the day-to-day operations of the Gastroenterology Departments work area and performs personnel performance and competency evaluations of non-clinical staff in conjunction with the Practice Manager. Serving as a subject matter expert they will support efficient front desk operations and registration related revenue cycle activities working alongside the Patient Service representatives. The Office Coordinator will assist in assuring the smooth day-to-day operations participate with management in the development of department specific projects working towards continual workflow improvements. Supports the mission vision and values of Elliot Health System.

What Youll Do:

• Assist in ensuring the practice is achieving patient experience goals.

• Train mentor and support PSR staff across the practice scheduling and insurance management operations.

• Obtain insurance eligibility information across multiple payers and document accurate thorough information in the patient record.

• Create monitor and adjust the provider and departmental schedules as needed to maximize productivity and to increase patient access.

• Prepare and verify patient charges daily. Run daily batch billing report.

• Supervise and/or perform transcription. Supervise and/or perform scanning of external records/documents into the EMR.

• Supervise and/or perform direct data entry into the EMR.

• Request and coordinate films pathology and medical records for patient referrals.

• Performs all duties of EHS PSR and assists with unexpected coverage needs.

• Responsible for quality processes and report management. Work in conjunction with the Practice Manager to prepare and adhere to department budget.

• Coordinate the orientation and training of new administrative personnel. Maintain documentation of orientation and training activities with emphasis on proficiency and competency.

• In conjunction with the Practice Manager perform personnel performance and competency evaluations of non-clinical staff. Participate in the selection process of candidates for employment in the department; recommend and orient new hires. Perform annual competency and performance evaluations for all direct reports.

• Ensure compliance with all applicable rules and regulations and health system policies and procedures. Responsible for training staff in relation to revised and/or newly implemented policies and procedures. Work with Elliot Health System (EHS) Finance and EHS Legal/Risk Departments to ensure compliance with all accepted policies and procedures.

• Maintain department inventory and complete orders from current designated vendors for supplies and or the purchasing department.

• Monitor staff time to ensure adequate administrative staff levels daily. Ensure processing of weekly electronic time attendance for the department. Ensure complete accurate and timely charge-capture and charge entry.

• Ensure payment of department expenses which require Practice Managers signature.

• Distribute notices and agendas of select meetings. Record transcribe obtain approval and distribute minutes of these meetings.

• Manage all pre-authorization requests completing all necessary authorization forms ensuring clinical information is provided to insurance companies and authorization is complete.

• Organize functions for Practice Manager including scheduling rooms ordering food services and arranging for room set-up and audio-visual equipment.

• Perform other duties as assigned.

Qualifications:

• Education: High School diploma or equivalent required.

• Experience: A minimum of two (2) years experience in a busy complex specialty office environment managing multiple priorities required. Previous supervisory experience preferred.

• Knowledge: Working knowledge of medical terminology working knowledge of personal computers office software and network systems required. EPIC Super user for PSR functionality preferred.

• Skills: Excellent organizational skills. Strong problem-solving skill.

• Abilities: Demonstrated ability to foster teamwork within the office. Set-up expectations for self and others of exceptional service excellence with internal and external customers. Ability to interact effectively with people of varied educational socio-economic and ethnic backgrounds skill levels and value systems. Ability to multi-task prioritize assignments communicate effectively manage conflict.

Why Youll Love Us:

• Health dental prescription and vision coverage for full-time & part-time employees

• Short-term disability long-term disability and life insurance coverage

• Competitive pay and earned time accrual plan

• Tuition Reimbursement and career advancement opportunities

• 403(b) Retirement Savings Plan

• Supplemental benefits including access to the Welliot Health Center

And more !

Work Shift:

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation disability status veteran status or any other characteristic protected by law.

Required Experience:

IC

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