Job Description

Job Description Summary

The Patient Access Specialist position is part of the growing MUSC Health presence at the Bluffton Medical Pavilion a modern outpatient facility designed to expand access to high-quality care in the Lowcountry. This role supports a collaborative patient-centered environment where access to care begins the moment a patient makes contact.

At Bluffton Medical Pavilion teams work together across scheduling registration and clinical coordination to ensure patients experience seamless timely and compassionate service. This is an opportunity to join MUSC Health during an exciting phase of expansion in the Bluffton and greater Hilton Head region.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC005726 CHS - Bluffton Medical Pavilion (Offsite)

Pay Rate Type

Hourly

Pay Grade

Health-20

Scheduled Weekly Hours

40

Work Shift

Job Description

Full-time part-time and PRN roles available.

The Patient Access Specialist serves as a key front-line contact for patients and providers ensuring efficient and welcoming access to clinical services.

Primary responsibilities include:

• Providing front desk coverage in a fast-paced outpatient setting
• Scheduling appointments for internal and external referrals including hospital and community providers
• Managing high-volume multi-line phone systems with professionalism and urgency
• Completing patient registration verification and documentation accurately and efficiently
• Collecting payments for clinical services and assisting with billing-related inquiries
• Coordinating interpreter services to support patient communication needs
• Collaborating with clinical teams schedulers technologists and referring offices to ensure smooth patient flow
• Supporting a positive patient experience through clear communication and service excellence

This role is ideal for individuals who thrive in customer-facing healthcare environments enjoy problem-solving and take pride in helping patients navigate the care system with ease.

Additional Job Description

Why MUSC Health
At MUSC Health youre not just taking a job youre joining a mission-driven academic health system committed to advancing care education and innovation across South Carolina. Team members benefit from a supportive culture strong interdisciplinary collaboration and opportunities for growth within a leading healthcare organization.

Minimum Qualifications:

• Bachelors degree from an accredited institution OR
• High school diploma/GED with:
  • At least 2 years of experience in a medical office call center or customer service environment
  • OR at least 6 months of MUSC Patient Access experience
  • OR at least 6 months of related healthcare experience

Preferred Skills:

• Strong customer service and communication skills
• Experience with scheduling systems or electronic medical records
• Ability to multitask in a high-volume environment
• Attention to detail and accuracy in documentation and financial transactions

Work Environment & Benefits:

• Full-time 40 hours per week with flexible scheduling options
• Weekend shifts may be available
• Opportunity to work in a modern outpatient pavilion setting
• Competitive MUSC Health benefits package including medical dental retirement and employee wellness programs
• Career development within one of the regions largest academic health systems

If you like working with energetic enthusiastic individuals you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race color religion or belief age sex national origin gender identity sexual orientation disability protected veteran status family or parental status or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program please click here: Experience:

Unclear Seniority

Job Tags

Hourly pay, Full time, Part time, Relief, Work at office, Flexible hours, Shift work, Weekend work

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