QA Specialist - Digital Lab (Salesforce Marketing Cloud) Job at Fusion Life Sciences, Illinois

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  • Fusion Life Sciences
  • Illinois

Job Description

Job Title: QA Specialist Digital Lab (Salesforce Marketing Cloud)
Location: Mettawa, IL (Onsite)
Duration: 12 Months
Open Positions: 2 Position Overview

The QA Specialist (SFMC) will be part of the Digital Lab team, supporting the development and execution of 1:1 marketing programs within Salesforce Marketing Cloud. This role focuses on ensuring high-quality delivery of omnichannel campaigns through rigorous testing, validation, and documentation.

Key Responsibilities
  • Perform QA checks on complex omnichannel marketing campaigns, including:
    • Email builds, automations, SQL queries, and customer journeys
  • Ensure accurate, timely, and error-free campaign execution within SFMC
  • Create, review, and maintain quality control documentation
  • Collaborate with cross-functional teams (Architects, PMs, PgMs) to meet project goals
  • Participate in Agile delivery processes and continuous improvement initiatives
  • Identify gaps in QA processes and implement improvements
  • Maintain documentation in compliance with internal policies and procedures
  • Provide project updates, risks, and recommendations to leadership
  • Stay current with marketing automation and email best practices
Required Skills & Qualifications
  • Salesforce Marketing Cloud Email Specialist Certification
  • Strong hands-on experience with:
    • Journey Builder, Automation Studio, and Contact Builder
  • Working knowledge of:
    • SQL, AMPScript, HTML, JavaScript, and CSS
  • 3 4 years of experience in:
    • CRM, database marketing, email marketing, or 1:1 marketing
  • Minimum 2+ years in campaign QA or campaign build/technical QA roles
  • Bachelor's Degree (required)
  • Strong documentation and technical writing skills
  • Proficiency in MS Excel, SQL, and HTML/CSS
Preferred Qualifications
  • Experience working in Agile environments
  • Strong analytical and problem-solving skills
  • Ability to manage multiple projects in a fast-paced environment
  • Strong communication skills with both technical and business stakeholders
  • Knowledge of email and digital marketing best practices
Leadership & Core Competencies
  • Collaborative, team-first mindset
  • Strong relationship-building skills
  • Adaptability and quick learning ability
  • Continuous improvement mindset
  • Openness to innovation and new ideas

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